F.I.V.E Questions with Kami Simmons, Host & Producer, Noire TV

1. What were your biggest takeaways from the AfroTech 2018 conference?

Overall, my biggest takeaway from AfroTech 2018 conference was gaining tools to continue to work one’s plan. Learning more about prototyping tools for apps and web-based applications that founders use was a key part of learning how one can continue to work their plan. Also, connecting with people was another key factor.

In addition to meeting others, I think it is very important for one to see how they can genuinely serve the other person who they are connecting with and vice-versa. Key questions to ask oneself as they challenge themselves to have this mindset are: how can I solve the other person’s problems with the gifts and talents that I have? What does the other person really want? What other ideas and other new things can I bring to the table? What does this specifically look like? I believe all of these questions will help one see how they can overall better help the other person with your goals in mind.

2. What inspired you to pursue this career path and what is the most exciting thing about what you do (besides meeting Michelle Obama)? Why is it important for us (African-Americans) to tell our own stories and control our narratives?

What inspired me to pursue this career path as a media journalist, on-air media personality and network producer, is being able to continue to entertain, engage and inspire people through the video and other creative content that I produce. Not only on television, but also on social media channels and OTT networks. The most exciting thing that I do every single day is create content. The second thing, of course, would be meeting the former First Lady of the United States, Ms. Michelle Obama. I worked for her and her White House staffers during the Obama Administration, working on her Let Girls Learn Initiative and Leadership and Mentorship program. It is important as Blacks to tell our own stories and control our narratives because who else would be better to tell it? We are continuing to make a change in the social, political, economic and many other spaces. My goal is to continue to tell these stores in the technology, entertainment, and lifestyle space.

3. What’s your next milestone or goal that excites you the most and why is it important that you hit that milestone?

The next goal that excites me that most are continuing to produce work as an on-air host and video content producer for technology and lifestyle brands. I strongly believe brands within this space have an opportunity to expand and grow their brands in this capacity. I’m already in conversation with some media and news companies within the digital, TV network and OTT space. If you are reading this and are interested in learning more about bringing me on to help expand and grow your technology app, web-based platform, media and news company and or lifestyle brand, I would also be happy to talk more about what this looks like. It is important that I hit this milestone so that I continue to produce intimate and organic experiences for viewers that allow them to be engaged, entertained and educated by the content that they consume.

4. As a journalist covering a variety of stories, what is the most heartwarming or moving story you’ve covere?

As a media journalist, on-air media personality and network producer, I focus on covering stories in technology, entertainment, and lifestyle. The most moving story that I’ve covered was through a bite-sized segment and report that I produced. It was on a young motivational speaker and trainer who was also officially named as the former assistant coach to rapper Drake during the NBA All-Star game, who goes by the name Demarjay Smith.  

I continue to produce bite-size segments and reports for television networks, social media platforms, technology app, and web-based companies, OTT networks and more.

I also had the pleasure to produce in-the-field shoots at events such as the AfroTech 2018 summit:

5. What is the best piece of actionable advice you’ve received that continue to be a source of inspiration in good times and challenging times?

The best piece of actionable advice is to study your craft and be ready so that you don’t have to get ready! When preparation meets opportunity. In other words, when that opportunity does come, you are ready. So many people are so quick to say this but don’t expand on what this mindset really means. I would encourage professionals in all industries to ask themselves: what do you want to do? What are three goals that you want to accomplish to reach that main thing that you want to do? How are you going to achieve each of these goals? What do those steps look like? Set deadlines for each of your steps. These will look different for everyone, but at the core, these questions are essential. For me, I’m reading and writing every day, connecting with people on and offline, editing and posting videos, doing voice exercises, praying, getting to know myself more in the process, and doing it all over again.

16 Lessons from AfroTech 2018

When was the last time you basked in inspiration? For me, it was last week at the AfroTech conference in San Francisco, CA organized by the talented folks at Blavity. Being in a room filled with black executives, techies, creatives, movers, shakers, leaders, and learners felt right. I couldn’t have envisioned a better return on my time. I attended a few sessions in between networking and recruiting for Amazon. Below are 16 lessons I captured:

1. Daymond John, star of the hit TV Show – Shark Tank, delivered the closing keynote. He shared his 5 Shark Points inspired by his journey in building FUBU and his other successful ventures. Below are the summarized versions of the five points:.

  1. Set a goal. Goal setting is a tried and tested method of achieving great results. Goals give you direction and the ability to say no to things that don’t align with your goals. When you have clear goals, you can also come back to them when things get fuzzy or you take a wrong exit.
  2. Do your homework. Innovation can be finding new ways to deliver something so it’s better, faster, or lighter that what exists in the market today.
  3. Love what you do. When you love what you do, you make sacrifices. You also tend to take a long-term approach.
  4. Remember you are the brand. Can you summarize your personal brand value proposition in 2-5 sentences?
  5. Keep swimming, and remember to take care of your health. Get your health regular checkup because health is wealth. It’s hard to run the world from a sick bed.

2. In Everette Taylor’s talk, he encouraged the audience to resist impostor syndrome. He challenged everyone to believe in themselves, and just start and iterate as they grow.

3. According to Everette, one of the biggest mistakes startups make is forgetting to build a great product that solve specific customer problems. If you’re pushing a crappy product, no matter how good of a salesperson you are, you will not be successful in the long run.

4. Surround yourself with the right people because you’re only as strong as the people around you.

5. Do not underestimate the expertise you’re building in your current role. Find ways to turn your expertise into consulting engagements and start building clients on the side.

6. You know what’s as cool as entrepreneurship? Intrapreneurship. According to Wikipedia, Intrapreneurship is the act of behaving like an entrepreneur while working within a large organization. Rovina and Kim from Amazon captured this in their talk of how they built Amazon’s Textures and Hues by obsessing about the customer and applying Amazon’s leadership principles along the way. If you’re looking to embody the intrapreneurial spirit, they suggest you consider these thought starters to help you come up with ideas:

    • What is a customer experience that you repeat often?
    • Where are the pain points in the process?
    • Try to list ideas to eliminate these challenge
    • One of those ideas could turn into a thriving business

7. The founder of CodePath.org, Michael Ellison, implored the audience to work with people who are so good they intimidate you. And if an experience intimidates you, that’s a good thing.

8. Persistence is key to enhancing your ability to have more luck..

9. Paris Benson, founder of Wizely Financial, stressed the importance of having a board of directors. As a founder, the board is meant to hold you accountable not to be your friend. When selecting your board, strive to get diversity in thought which should include a mix of technical, operational, and financial experience.

10. It’s good idea to have a board member who is not an investor so they can provide an un-biased view.

11. Entrepreneurs should not trade equity for a short-term gain. Long term thinking is key to building lasting value.

12. It was encouraging to see the number of companies that attended AfroTech with the goal of recruiting. According to Sacha Thompson, Inclusion Marketing Lead at AWS, companies should go where diverse talents are. If you don’t have the pipeline, build the pipeline.

13. Many of the speakers had a common theme of defining what success means to you and not what the world says. Success shouldn’t come at the expense of your health or personal relationships.

14. Learn how to delegate so you don’t feel burnt out.

15. If you ever find yourself being the only one that looks like you in a professional setting, it’s your responsibility to do something about it. For example, you could find someone to mentor or refer someone to your company.

16. Hip hop is good for business. According to one of the attendees I spoke to, it was refreshing to hear a Drake song next to a Microsoft recruiting booth, and it wasn’t weird to dance up to the booth with your resume.

See you next year at AfroTech 2019 in Oakland, CA.

4 Actionable Seller Insights from “Competing Against Luck”

“If you can’t describe what you are doing as a process, then you don’t know what you are doing.” W. Edwards Deming

Some book titles simply give away the content of the book which often impedes our motivation to read the book in its entirety. This book title is not that. Competing Against Luck: the story of innovation and customer choice was a recommendation from a colleague that I admire who spends his time working with some of the most innovative startups in Silicon Valley. I asked him to recommend a book to me so I could learn how startups innovate, and this was one of his recommendations. I used to think innovations were mostly by luck, but after reading this book, I’ve come to appreciate the fact that many of the best innovations emerged out of a process.

The author, Clayton Christensen, introduces the concept of Jobs to be done (JTBD) theory. The JTBD theory explains that “we all have jobs we need to do that arise in our day-to-day lives and when we do, we hire products or services to get these jobs done.” As an innovator or company, “you have to understand the job the customer is trying to do in a specific circumstance.” The author goes on to define a “job” as the “progress that a person is trying to make in a particular circumstance.”

I read most books through the lens of an Account Manager. My goal is to extract insights that I can apply in my daily sales motion, and share them with you. Below are my four takeaways:

 

  1. Understand the job your customer is hiring you to do as a salesperson. Have you ever paused to get clarity on why your customer is hiring you as a salesperson, not your company or product, but you, the salesperson? Are they hiring you because you would ask the right questions? Are they hiring you because they want to negotiate a complicated deal with you? Are they hiring you because they have issues that only you can address? Are they hiring you because they know you would introduce them to someone else in your company? Maybe they are hiring you for all of the above or maybe they have no choice since they are in your territory. 🙂 This book has changed my perspective on why customers hire me as a salesperson. The more clarity I have, the more I can help the customer make progress towards completing the job. If there is a misalignment in the requirements of the job, it would most likely be a frustrating experience for me and the customer.

 

  1. Understand what “progress” means for your customer, from their perspective. This point is closely related to the one above. If a job is progress that a person is trying to make in a particular circumstance, gaining agreement on what progress means for you and your customer would only ensure a successful outcome. According to the author, “you’re selling progress, not products.”

 

  1. Competing against inertia is often your biggest competitor. It may be easy to think the incumbent or a disruptive new provider is your competitor, which may be the case. However, what if your true competitor was “doing nothing?” How would that change your approach? In the book, Netflix’s CEO, Reed Hastings, was asked about one of his competitors. His response was brilliant. He said “we compete with everything you do to relax. We compete with video games. We compete with drinking a bottle of wine. That’s a particularly tough one! We compete with other video networks. Playing board games.” As a salesperson, it’s important to have clarity on whom you’re truly competing against and the job to be done. One parallel a salesperson can draw from companies that successfully enter markets that seem closed or commoditized is that “they do it by aligning with an important job that none of the established players has prioritized.” The best salespeople I’ve had the opportunity to learn from usually focus their energy on educating decision makers on important jobs that they didn’t know were possible and aligned their solution as an accelerator for progress.

  1. Measure the metrics that are important to your customer. The author reminds us that what gets measured, gets done. He went on to share the example of how Amazon measures when orders are delivered, not when they are shipped. It makes sense because when I order anything online, I don’t care when it’s shipped, all I care about is when it is delivered. As a salesperson, focus on the metrics that are a priority for your customer. If you find ways to optimize these metrics for your customer, the result should positively impact the metrics you care about such as revenue, profitability and customer lifetime value.

If you have additional insights that resonated with you, please share them with me on twitter @ozisco or email ozisco @ gmail.com

 

 

3 Actionable Insights From “How To Become A Rainmaker”

“Learning is repetition”. These are the words from the Head of Sales of a $6 billion software company. This was his answer after I asked why he reads so many business books. He went on to explain that although these books may tackle similar themes, he still enjoys reading them because by repeatedly exposing himself to the different, and sometimes, conflicting perspectives of the authors, he can gain a deeper understanding of the concepts in the books. Inspired by the words of this sales leader, I’m introducing a new series where I plan to share three actionable insights from a book I’m reading every month.

To kick things off, my book for October 2018 is “How to become a Rainmaker: The rules for getting and keeping customers and clients” by Jeffrey J. Fox. The publisher describes the book as “a winning handbook filled with short, pithy advice that will raise some eyebrows and, no doubt, some income levels as readers follow the suggestions to make it rain.” The book is only 165 pages long which means you could read it in about four hours if you average 1½ minutes per page or in less than 2 hours if you listen to it at 2X speed on Audible.

This book has a lot of insights, and below are three that resonated with me the most:

1. Find a “point system” that works for you: In Chapter XXXVII, the author encourages salespeople to use a point system every day. He breaks down the point system into four parts:

  • 1 point for getting a lead, a referral, an introduction to a decision maker
  • 2 points for getting an appointment to meet the decision maker
  • 3 points for meeting the decision maker face-to-face
  • 4 points for getting a commitment to a close or an action that leads to a close

The goal is to get 4 points every day in any combination. If you do this consistently, you will not run out of prospects, you will have a full pipeline, and you will always be making rain. I like the practicality of this because it doesn’t take much effort to get started doing it and seeing the results. Also, don’t wait till the last day of the week to try to get 20 points.

I added my variation to the point system by color coding my calendar:

  • Green is meeting with clients and decision makers
  • Orange is internal meeting
  • Purple is internal training
  • Light purple is personal development time

My goal is to have more green in my calendar every week. If I’m spending more time with clients, it means I’m helping them solve their challenges, which means I’m making it rain, which means my pasture is going to be very green. Whether you are in sales or not, define what “green” looks like to you and do more of it every week.

2. Welcome customer objections: In Chapter XV, the author explains that “rainmakers turn customer objections into customer objectives.” The play on words is brilliant. Let’s see how the dictionary defines objections and objectives.

  • Objection: an expression or feeling of disapproval or opposition; a reason for disagreeing.
  • Objective: a thing aimed at or sought; a goal.

When you examine both definitions closely, you realize a subtle relationship. For you to achieve any goal, you are bound to face opposition. Understanding this relationship as a salesperson should get you excited to hear your customer objections. These objections mean that they are trying to achieve a goal and they need your help to remove the oppositions in their way. One question the author encourages us to ask if a sale is not made is “what else may be prohibiting us from moving ahead?” If you’re a salesperson asking for a deal, this question works. If you’re an entrepreneur asking for funding, this question works. If you’re the president of a non-profit asking for a significant donation, this question also works. Give it a try this week.

3. Dress to impress for success: In Chapter XLV, the author advises us to “be the best-dressed person you will meet today.” It’s a simple but powerful concept. According to the author, “Rainmakers do not dress down, nor do they necessarily dress up. They dress better than the customer they will meet that day.” In Silicon Valley and Silicon Beach where T-Shirts, shorts, and sandals are the norm for Founders and Technologists, it’s easy to dress to impress without much effort. One way I’ve been able to differentiate my style is to wear a fitted blazer with matching pocket square over my customer’s branded T-Shirts, which my customers love because it makes it seem like I am part of their team, which I am. Even in intense negotiating situations, having their T-Shirt on makes it look like I’m on their side, which I am. I also like to remind my customers that I technically work for them, but my employer’s name appears on my paycheck. 🙂

One experience that reaffirmed that wearing my customer’s T-shirt to meet with them is the right thing to do was an encounter I had at the airport in San Francisco on my way to negotiate a deal. A stranger approached me and asked if I worked at the company on my T-shirt. I said technically Yes, and we had a good laugh. He then shared some feedback with me about my customer’s product. I jotted down the feedback and shared them with my customer when I met with them. The Executive in the meeting was appreciative of this feedback, and it helped me gain trust and respect with the rest of her leadership team. Oh yea, the Executive signed the deal. 😉

I highly recommend this book as it may remind you of concepts you may have forgotten and introduce you to other concepts that may improve your sales motion…and help you become a rainmaker.

F.I.V.E Questions with Zakiya Harris, Co-Founder & CIO, Hack The Hood

It’s impossible to ignore the way technology is shaping how and what we do every given second. You are most likely reading this article on your phone or computer screen, or listening to the audio version thanks to Amazon Polly and cloud computing. In fact, according to a CNN report in August 2018, technology helped America’s economy way more than we thought because the Bureau of Economic Analysis revamped its gross domestic product calculations. The agency incorporated new information about cloud computing, cell phones, and other rapidly evolving technologies. As technology continues to reshape our future as we know it, equal access to this change agent remains unmet for billions of people. This is where Zakiya Harris, and the team at Hack The Hood hope to make an impact. Zakiya is the co-founder and Chief Innovation Officer at Hack The Hood, a non-profit that introduces low-income youth of color to careers in technology by hiring and training them to build websites for real small businesses in their communities. Hack The Hood wants to equip graduates of their Bootcamp with the skills and resources to find work and earn an income that enables them to live in the community where they grew up. In 2017, they saw a 92% completion rate of their Bootcamp attended by over 330 youth that built over 250 small business websites.

Zakiya is a seasoned leader and is a part of nationally recognized projects such as Impact Hub Oakland, Grind for the Green, and is a Fellow of Green for All and Bold Food. She is also a singer and author. #BlackGirlMagic #BlackExcellence

1. What is your morning routine and how has it contributed to your development as a leader?

My mornings are the most sacred part of my day. I genuinely believe that a strong start leads to a strong day. My morning begins with meditation, working out and setting intentions for the day. I also try to squeeze in a healthy breakfast and a lot of water. My practice has contributed to my development as a leader because, like most people, my day involves giving a lot of energy to others in the form of speaking, emailing, brainstorming, etc.. To do this my cup has to be full. My morning routine is how I fill my cup so that I can support others.

2. What compelled you to start/join Hack The Hood and what has surprised you the most about your journey thus far?

I was compelled to join Hack the Hood because I wanted to give Oakland youth and youth across the Bay Area the opportunity to access the tools that were shaping their future. What has surprised me most about my journey thus far is how quick this project took off. As a co-founder, I don’t think any of us realized how large the void was in the market. The reality is that mainstream education is failing everyone, especially underserved communities. More organizations and companies like Hack the Hood are going to step in to fill this gap to ensure that all young people are on track to obtain the 21st-century skills needed to thrive in the current economy.

3. Why is the cause you are pursuing or problem you are solving the most important for this generation? How would future generations benefit if it’s successful? What is at risk if you do not succeed?

If we as a country and a planet don’t create a world where all young people have access to the tools to navigate their future, we all fail. Technology is a critical component in the future of work. No matter what job/career young people today aspire to, technology will be at the center of it. Everyone is an expert in something and technology gives you the opportunity to use your expertise and combine it with technology to solve problems. For example, foster care students are going to feel more empowered to create technology solutions for the foster care industry, African Americans are going to feel more empowered to develop technology solutions to address police brutality, etc. If we don’t give everyone the tools, we risk not solving significant problems in the world. We risk not having a planet for future generations to live in.

4. Reflect on all of the key milestones/proudest moments you’ve had so far in building Hack The Hood to what it is today. Which of these milestones/proudest moments would you say is the most pivotal and why? 

Our biggest milestone hands down was winning the 2014 Google Impact Challenge. After only one summer and 19 students, we beat out hundreds of other organizations and were awarded $500,000 from Google. That single act accelerated our work, allowed us to scale in 7 cities and build a community of local small businesses, tech companies, community members and youth. We are still benefiting from the social cache and ripple effect of that award.

5. What is the best piece of actionable advice you’ve received that continues to be a source of inspiration in good times and challenging times?

A mantra that I live by is a quote from Nelson Mandela who once said: “It only seems impossible until its done.” That is something that I live by. It reminds me that regardless of appearances, if you have a dream, you have to just go for it. His life like so many others was a true testament to that fact. Whenever I am facing a challenge personal or otherwise, I turn to that quote to remind me that anything is possible.

 

Why You Should Visit That Unresponsive Prospect

Listen to the audio version of this article brought to you by my accent 🙂 😉

The Status Quo: A few weeks ago, I came across an article written by Dr. Travis Bradberry, President of TalentSmart, on what successful and happy people focus on. I recommend you take a few minutes to read it. One behavior stood out for me. Dr. Bradberry’s research found that “successful and happy people live outside the box. They haven’t arrived at where they are by thinking in the same way as everyone else. While others stay in their comfort-zone prisons and invest all their energy in reinforcing their existing beliefs, successful people are out challenging the status quo and exposing themselves to new ideas.”

The Problem: As a sales professional, my thought process naturally transitioned to how I could apply this concept to improve my sales motion. After reflecting on the behavior Dr. Bradberry described, it was clear certain comfortable assumptions were preventing me from experiencing new ideas for myself and my clients. I had fallen victim to making excuses on behalf of prospects as to why they wouldn’t respond to my email, phone call, or voicemail, let alone, buy from me. Their silence had to be validation that they weren’t interested. And that was the problem. It was me telling myself this, not the prospect.

The Idea: The concept of challenging the status quo and exposing oneself to new ideas can be scary. You could be criticized, rejected, or ridiculed. I had gotten comfortable hiding behind emails, phone calls, and voicemails. It was easy to show management and anyone that cared how many emails I had sent, phone calls I had made, and voicemails I had left. What I couldn’t show were results. A good measure of a decent sales professional is his or her ability to deliver results, not excuses. I needed a new approach. Inspired by Dr. Bradberry’s article, I was compelled to escape out of my comfort-zone prison. The concept of living outside the box propelled me to come up with the idea of visiting my prospect, unannounced, to get some face time. I was confident in the value I could deliver. The reality is, having an idea is like the regular season, everyone has a good idea, so all teams are in; executing on the idea is like the playoffs, the stakes are much higher, so not all teams can make it. I had to make the playoffs and go all the way.

The Visit: The day came to visit the client. It was a rocky start as I missed the entrance to the parking garage and had to park in the next building. I thought about reparking but decided not to, instead, I got excited about getting a few extra steps counted towards my steps goal. I was too focused on the bigger goal of getting face time with the CTO. So I marched towards the elevator as “what if” questions and thoughts raced through my mind. What if he is not there? What if he refuses to see me? What if he is genuinely not interested? What if I am rejected and publicly humiliated? I marched on, believing my mission, and welcoming the outcome that lay ahead. If nothing else, it would make a good story.

The Result: As fate would have it, the CEO of the company was exiting the elevator seconds after I walked into the building. I immediately recognized him from the countless hours I had spent studying his profile and the profile of his leadership team. Missing the parking lot started to seem like a blessing. I called out to the CEO with enthusiasm by his first name as if we had known each other for years. He paused, perplexed, and turned towards me. I walked up to him and introduced myself and flawlessly delivered the elevator pitch I had been practicing for weeks. Actually, it wasn’t 100% flawless, I was nervous, and my accent may have caused some words to sound way too melodious, but that didn’t bother me, my message got across. The CEO was appreciative of how much I knew about his company and was intrigued by my ideas of how to help him scale. We chatted for a few more minutes, and then I asked if he could introduce me to the CTO. He said Yes, got out his phone, called the CTO, and asked him to come down to meet me. Boom! When the CTO arrived, the CEO made the introduction and moved to his next appointment. The CTO apologized to me for not responding to my messages, thanked me for stopping by, and informed me they were interested in doing business with me. That day was the start of a great partnership. #Results

The Result…again: I shared this story with one of my mentees who was struggling to make some progress with one of her clients. I encouraged her to step outside of her comfort zone and attempt a new approach. She decided to pay the CEO and CTO a visit, unannounced. Although the CEO and CTO were not in the office the day she visited, she left her business card with the receptionist. A few days later, the CTO emailed her and asked her for a proper meeting. She ended up closing a major deal with the customer. #Results #Again

The Conclusion: Be bold. Pursue new ideas. And remember, actions precede results.

F.I.V.E Questions with Stephen Ozoigbo, Venture Catalyst

1. Briefly describe your background- education, experience, etc. What is the most exciting or rewarding aspect of what you do now? What could make it even more exciting or rewarding?
I am a generalist. My background is a hybrid of Technology, Finance and Investments, and International Development. I have been fortunate to live and work in four continents and I consider these experiences to be the backbone of my current status as a Venture Catalyst.
 
I was born in Nigeria and grew up with an admiration of global affairs. When I emigrated to the US as a young adult, I chose the path of embracing knowledge and learning through any means possible and I immersed myself in a variety of learning activities both online and offline. This propelled me through my first Master’s degree and led me to my career in Banking 
 
With the help of a good friend and mentor, I joined Smith Barney as an Investment Associate intern and worked for four years through the Banking realms of Citigroup. I completed my MBA within the same period and transitioned to Foreign Direct Investment activities with the Government of Catalonia in Europe in 2009. This experience shaped my Venture and International development as it allowed me to design, implement and manage a variety of investment activities across macro and micro environments. Particularly, I started working with Startups and saw the power of entrepreneurship as a key variable for economic development. 
 
I took that experience back to Africa and it has become a core aspect of my day to day as an early stage investor in venture activities, a stage agnostic advisor to venture stakeholders, and an active stakeholder in Africa’s entrepreneurial future.
 
The most exciting part of what I do now is applying my knowledge and experience on the African continent with a full exploitation of my generalist tendencies and approach. My personal and professional background in Science, Technology and Finance allows me to sit within convening and offer a  full appreciation of the levers that need to be pulled in driving African innovation ecosystems forward.
 
My roles get more exciting as I meet more young Africans that are just as driven and willing to do the same. My perspectives on this and more were shared in my recent TED Talk.
2. Flash back and then fast forward to the present, what has surprised you the most about your journey thus far? What advice do you have for others looking to take a similar path? Is there something you could have done differently to get to where you are quicker?
I have fond memories of great projects, activities and sometimes disappointments. On a personal note, having the opportunity to work with key public sector partners and friends from the Obama White house and Administration, to the US State Department after serving within the Government of Catalonia for five years stands out as one of my most pleasantly surprising paths. On a daily basis, working with young African entrepreneurs to build solutions of the future and seeing THEIR journeys from a lens of venture creation and acceleration is always a thrill. 
 
For anyone else seeking to follow a similar path, I will strongly advise them to embrace THEIR generalist tendencies and characteristics. It comes in very handy in fast paced, international and multidimensional business environments. I also advise that they have good friends that are specialists!
 
Entrepreneurship is hard. Entrepreneurship in the African context is even harder. I encourage anyone within the ecosystem (or seeking to enter it) to come in with a stomach of steel, strive hard to leave their mark and never relent on their mission towards empowering others.
3. Why is the cause you are pursing or problem you are solving the most important for this generation? How would future generations benefit if its successful? What is at risk if you do not succeed?
The Lions@frica initiative and the DEMO Africa platform and all other programs that we currently have embedded within the African Technology Foundation are quite important in the broader sense of promoting entrepreneurship in Africa. For a generation of Africans that are media entrepreneurs, I also consider our Edutainment Africa platform to be an essential tool for story tellers to amplify the business elements of their craft.
 
As the African media and technology ecosystems merge and digital entrepreneurs continue to rise from their self taught ecosystems across the continent, their ability to build a product, tell their story and sell it across the world will be a critical aspect of their venture pathways.
 
There isn’t a viable risk to not succeeding with these initiatives. Rather, I consider that like many others, some stakeholders will be pioneers and not direct beneficiaries – and we will all continue to strive for the Africa that we believe in.
 
4. Reflect on all of the key sacrifices and trade-offs you’ve had to make to get to where you are today. Which of these would you say was the most pivotal and why?
My personal sacrifices have mostly been around my inability to say NO to service or causes I believe in. From China to Catalonia to Colombia to multiple locations in Africa, I have made a myriad of trade-offs that were sometimes a burden to my personal life but ended up with a rainbow at the end.
 
Answering a call to service and working alongside key stakeholders at the US State Department’s Office of Global Partnerships on the Lions@frica initiative as well as supporting key public sector activities for the Obama Administration would stand out. Working with my good friends at the Government of Catalonia’s Trade and Investment  Office will also stand out. These public sector experiences have enforced my core beliefs that governments are people, and given me a comfort win providing policy guidance to governments all over the world.
 
Working with young startup founders is very rewarding for me. They are Africa’s future and I am always honored to be a page in their book through mentorship, advisory and investment related activities. Building technology solutions with all of these founders remains a key motivation for me as well. 
 
5. What is the best piece of actionable advice that you’ve received that continues to be source of inspiration in good times and challenging times?
I have a daily dose of these, especially since my daily activities are quite amorphous and touch on many parts of the innovation ecosystem. I have a healthy network of mentors and advisors that I reach out to on a regular basis for guidance. I look to my family to stay grounded – my mother and my wife and are biggest fans and critics alike. I seek inspiration in well meaning and self driven innovators from Africa and listen intently to their visions and motivations. Above all else, I am a willing learner –  I have grown to learn from all my experiences, both good and bad.
Connect with Stephen on LinkedIn!

F.I.V.E Questions With Deon Greyling, Partner, BTS Middle East & Africa

  1. Briefly describe your background. 

I started life as the son of a policeman and a typical upbringing in South Africa – at the time the country was divided along racial lines with major divisions and inequalities. Although my father was a policeman in the old government, he taught me the value of the human being, and treating people of all walks of life with the same focus on potential rather than circumstance. I attended a local university studying B.Comm Law – a unique combination of law and commerce. I completed my LLB (Honours in Law) as well as my MBA along the way. Seeking knowledge, interacting with people and being curious about the world around me has driven my work experiences. I started out as a commercial lawyer (largely the fault of the portrayal of lawyers in a US TV Show of the mid 80’s, called LA Law). I soon realized that life was more precisely worded contracts and endless hours in courtrooms and meeting rooms. I joined BTS in 2000 and started a life of consulting. Working for BTS over the last 18 years has presented me with an amazing opportunity to work with some of the most inspiring  people (both internally as well as our clients and partners) and continually satisfy my curiosity on how the world works, how strategies are translated into reality and how great leaders inspire and motivate people to be their best.

 

  1. Flashback and then fast forward to the present, what has surprised you the most about your career trajectory and what tips do you have for other embarking on similar path?

My career trajectory had me as a managing director of a company at the age of 26 and partner in a global consulting company by 35. A couple of learning along the way:

  • People are as important as performance – care about your relationships with people as much as you care about results.
  • Never say “no” to learning opportunities that will stretch you.
  • Focus on your faith, your family and the future – having something that you deeply believe in, that drives your decision-making and value system creates stability and direction in your life, finding purpose in a cause bigger than you and your meager existence helps keep you humble and grounded in the course of life – focusing on family and the future (and not varnishing the past) helps me understand the reason and motivation for getting through the tough times, and for celebrating the small victories in life. Work and life in general would surely be of little or no value if you only lived for yourself and had no cause or direction
  • Know your values…never sacrifice or trade your values – no matter what your victory, if you have traded your values, you will always feel empty
  • Know your value – don’t settle for less than you are worth. People will pay you for the job you do – this is defined by market value for the services performed – but never let your job define your worth.

 

  1. Why is the cause you are pursuing or problem you are solving the most important for this generation?

Helping people do the best work of their lives by providing them and their organization with the required alignment, mindset and capability ultimately helps build more sustainable businesses, and a better planet. By helping leaders see the long-term impact of their decision-making, and then equipping them with the business, leadership and functional acumen to make the right decisions faster will shift not only companies, but countries and markets. The Middle East and African market contains some of the biggest differentials between the “Have’s” and the “Have nots” – reducing this differential and increasing people’s opportunity to actively and meaningfully participate in a global economy lies in developing people and companies in these markets to continue to grow in competitiveness. What we do at BTS helps accelerate this by innovating how companies and their leaders change, learn and improve.

 

  1. Why is now the right time for the world to pay attention to the Africa market?

The growth in Africa, as with many other growth markets, is not evolutionary – but rather revolutionary. The biggest misconception about growth economies is that they follow the same learning curve as more mature economies. The rate of learning in these growth economies is accelerating and tends to be more “step-changes” and skipping technology and learning curves as the global economy becomes more integrated and virtual. Companies will be able to immediately introduce new products and solutions – removing some of the barriers for smaller companies (and making markets more accessible). At the same time, Africa is an extremely entrepreneurial continent with amazing diversity of people and thinking – and the global economy now affords a more global contribution both inbound and outbound.

 

  1. What is the best piece of actionable advice you’ve received that continues to be a source of inspiration in good times and challenging times?

The best advice I have received is to focus on your passion and what ignites your soul – money, fame or other worldly achievements will follow. Do the work you love, and you will never work a day in your life.

 

Connect with Deon on LinkedIn.

Learn more about BTS.

3 Actions Successful Salespeople Take After Losing A Deal

“Failure is simply the opportunity to begin again, this time more intelligently.” Henry Ford

Salespeople enjoy reliving their victories play by play; in fact, it’s hard to contain their enthusiasm when they get going. However, when talking about a lost deal, the story tends to get abbreviated. I’ve been guilty of this!  😉

Losing is tough, and one could lose twice if no time is spent learning how and why it happened. As such, it’s important to be deliberate about your next moves following a lost deal. Here are three common actions I’ve observed successful salespeople take after losing a deal:

1. They Reflect: Taking a few minutes to reflect and process the events that led up to the loss allows them to draw insights while the event is fresh in their minds. The process of reflection is two-fold:

  • Self-reflection: The key is to not sulk in the loss. Rather, with self-compassion as guard rails, they jot down their mistakes, trace every step, and commit to refining their approach the next time. This simple act of self-reflection can be the difference between winning sporadically versus winning consistently. An example of the power of self-reflection occurred with a top salesperson I interviewed. After losing a deal she worked hard to win, she felt defeated and decided to do some self-reflection. After reflecting, she realized she didn’t spend as much time as she should have on enabling a key influencer who at the last-minute swayed the decision in favor of her competitor. Following this realization, she committed to creating stakeholder maps to ensure she invested adequate time with all the key decision makers and influencers.
  • Team reflection: According to research by Alison Reynolds and David Lewis published on HBR, the best problem-solving teams treat mistakes with curiosity and share responsibility for the outcomes. The idea is to be solution-oriented in the reflection instead of pointing fingers. Successful salespeople realize that one should never lose a deal alone. And if a loss does occur, the team collectively comes up with ideas to improve and hold each other accountable.

2. They Research: Successful salespeople connect with customers to understand their decision to go with an alternative solution. These top salespeople are diplomatic in their request and make it a point to understand the perspectives of all the key stakeholders involved in the decision. This process is difficult, but it’s also rewarding, especially when the customer is candid with their feedback. If it’s a product, service, or pricing issue, the salesperson can route the feedback directly to the team responsible which could be the catalyst for change within their organization. Research is especially valuable in technology sales because if a customer decides not to select your solution because of a missing critical feature, the salesperson can work with the product team to influence the product roadmap which could help win back the deal.

“Statistics suggest that when customers complain, business owners and managers (and salespeople) ought to get excited about it. The complaining customer represents a huge opportunity for more business.” – Zig Ziglar

3. They Re-engage: Change is the only constant in business, and if the customer chooses a solution to solve a problem they have today, the successful salesperson anticipates problems the customer could face tomorrow. They re-engage the customer with new business models, industry insights, case studies, and innovative ideas to improve the customer’s business. They add value in their follow-up and follow-through, which often leads to them winning back the business. A good example of this was a Sales Leader who always followed up at least once a month to ask how things were going with the vendor the customer selected. He asked questions such as: are you achieving the goals you intended, is the vendor delivering on what they promised, are you achieving the right business results, is your team happy with the decision, and where / what are the gaps in the current solution. This Sales Leader has won back multiple deals by being persistent and consistent in delivering value even after losing the initial deal. He encourages salespeople not to assume everything is okay with the customer; instead, focus on anticipating challenges and positioning your solution to solve those challenges.

“Our greatest weakness lies in giving up. The most certain way to succeed is to try just one more time.” – Thomas Edison

When next you lose a deal, don’t fret, just remember the three R’s: Reflect, Research, and Re-engage!

I bade thee Godspeed selling! 🙂

F.I.V.E Questions With Chike Nwoffiah Founding Director, Silicon Valley African Film Festival (SVAFF)

“Until the lions have their own historians, the history of the hunt will always glorify the hunter.” Chinua Achebe

When you let someone else tell your story, they’re likely to leave out important details. It matters who controls the narrative; so whatever you do, work hard to control your narrative and tell your truth.

Chike Nwoffiah is on a mission to change the narrative of Africa which is what compelled him to start Silicon Valley African Film Festival (SVAFF) nine years ago. Chike permeates an intense amount of positive energy and belief that fuels his drive to get Africans to tell their authentic stories. He has brilliantly guided SVAFF from just an idea to international recognition. As SVAFF heads into its 9th year (Oct. 4-7, 2018) of screening films from Africa created by African filmmakers, I caught up with Chike to learn more about his drive and what actionable advice he can pass on to us.


1. Briefly describe your background and how you got started.
I was born and raised in Nigeria. I grew up in a very loving home where education was a priority. My love for the creative industry started very early in my life at about the age of 4 when I starred in my very first stage play. I still have very vivid memories of the rehearsals, costumes and the performance to the entire school community of students, parents, and teachers. From then on, I was immersed in theater and this continued through college and beyond. Although in college, I was in business school, my heart was on stage and so for all my years in college, I starred in every play that was mounted by our student theater company. Years later, as fate brought me to Silicon Valley California for further studies and work, I slowly found myself consumed by the chore of a corporate career and while I was making good money as a young (24-year-old) corporate strategic planner, I knew something was missing. My heart yearned for a creative outlet which the hustle and noise of corporate America weren’t giving me. So after about six years in the Silicon Valley corporate world, I began my transition to the creative industry and have never been happier. Today, I run a California based full-service media production company, Rhesus Media Group, with offices in Cape Town, South Africa and Lagos, Nigeria. We provide end-to-end media services to private and corporate clients as well as produce our content. We presently have a feature film, A Rose for Freddy, which I directed, scheduled for release in theaters across Nigeria in August of this year. I also founded the Silicon Valley African Film Festival, an annual showcase of films by Africa’s talented seasoned and emerging filmmakers. The festival was started to confront the sad reality that after over half a century of independence in Africa, most of the continent’s narratives are still told by people who are so many degrees removed from the continent. These historically distorted narratives have led to blurred interpretations and blurred perceptions of Africa, and our way of life. I am convinced that by creating a platform for Africa’s content creators to share their authentic stories with the world, we can engage the global community in a different dialogue about Africa. The film festival has grown in 9 years to become an annual destination event that draws international filmmakers, celebrities, and visitors to Silicon Valley. What I find most exciting and rewarding for me is that I have found a way to live my passion and make an impact in the process. My business school training continues to give me the professional discipline to successfully run my businesses and execute projects, while my talent and skills in the creative arts allow me to share my African heritage on a global stage. I wake up every day excited to go to work. Outside of my beautiful wife and son, I couldn’t ask for a better blessing than the opportunity to make a living doing what I love.

2. Flashback and then fast forward to the present, what has surprised you the most about your journey (with SVAFF) thus far?
The pleasant surprise or the “happy story” about SVAFF is the pace of growth we have achieved in such a short amount of time. The festival has grown from a one-day event that showcased 16 films to a full three days of programming last year with 93 films from 30 countries. Our offering has now expanded to include a fashion show, live performances, food, African market, and in 2018, we will debut our “Virtual Africa” lounge where guests can experience virtual reality content from Africa. The community support has also been stellar as several individuals and organizations rallied around the idea from the very first year and made sure that we kept it going even during the challenging times. SVAFF has become a community-owned event, and this is what I always wished it to be – no one person’s event, but our event.

3. Why is the cause you are pursuing or problem you are solving the most important for this generation, how would future generations benefit if it’s successful, and what is at risk if you do not succeed?
Africa can no longer be ignored in the global economic, social and political space. With a population of more than 1 billion people, expected to double by mid-century, Africa offers an enormous potential market. While the rest of the world is aging, Africa is young with about 20% of the population between the ages of 15 and 24. And while the global workforce may be shrinking, in a few years Africa’s workforce will number some 1.1 billion, surpassing that of China and India.

This huge slice of the global population cannot be reduced to myopic soundbites that only perpetuate historical stereotypes. I am humbled that I have been able to dedicate my work to challenging the complex networks of ignorance, prejudices and stereotypes underpinning Africa’s pernicious misrepresentation in the media as a place of turmoil, deprivation, wildlife, ethnography, the spectacular, bewildering, ambiguous, haunting, and casting Africans as simple folks in need of guiding hands or, belittling noble savages. The recent US president’s characterization of African nations as “s#*#hole countries” is a prime example of this kind of ignorance driven bigotry.

To allow the myopic single story narratives of Africa to dominate our understanding of Africa deprives our children the opportunity to engage with the world’s brightest, most diverse and vibrant minds. Stories inform our perceptions, and our perceptions inform our behavior. Until the global community stops seeing Africa and Africans as “less than”, the balance of social, political and economic power will remain tilted against Africa. In this, therefore, failure is not an option for me.

4. Reflect on all of the key milestones you’ve had so far in building SVAFF to what it is today. Which of these milestones would you say is the most pivotal and why? 
We are at a very critical juncture right now at SVAFF as we present our 9th season with an eye on our 10th anniversary next year. In reflection, I think the biggest milestone was year one. Birthing an idea is always the biggest step, getting it out of one’s head and giving it life. Not being sure if it will work, even though one has planned and prepared. We have indeed come a long way, and I feel blessed to be a vehicle that God has used to bring this to my community. There is always a moment at each festival when I stand in total wonder and humility as I watch the sea of people, shuffling about the festival grounds, laughing, chatting, hugging, just carrying on and being animated about films they have just seen or about to see. Those are the priceless moments when I appreciate how something that was once a thought in my head has become a gift to the community.

5. What is the best piece of actionable advice you’ve received that continues to be a source of inspiration in good times and challenging times?
My father always used to tell me – “If you are really passionate about something, commit to it. If you commit, be willing to give it ten years.” He always taught me to take the long view and stick it out. I am not sure SVAFF could have lasted this long if I didn’t have those words of wisdom constantly ringing in my head.

You can contact SVAFF by sending an email to office @ svaff.org

Stay connected and up to date on the latest from SVAFF via Twitter, Facebook, and YouTube.