7 Igbo Proverbs To Boost Your Sales Skills

Mountain-and-blue-skiesAs I reflect on what inspired me to pursue a career in sales, I’m reminded of some timeless Igbo proverbs I heard growing up in the bustling streets of Owerri in Imo State, Nigeria (#IgboKwenu). Fascinating tales of gutsy protagonists, crafty villains, and crazy plot twists helped contextualize these proverbs. I remember my siblings and I listening as my late grandma swirled our imaginations and skillfully imparted wisdom in our minds. Thanks, grandma!

Below I share seven Igbo proverbs that have continued to be a source of inspiration through my sales journey. I’m still learning about each skill and improving my mastery every single day. 

1. O Re-Ere Bụ Eze; O Zu-Azụ Bụ Eze The seller is King; the buyer is King. This proverb reminds us that we earn mutual respect. As a salesperson, the best way to earn respect is to prioritize understanding your customer. When a client believes you understand them, they reciprocate with respect and trust. If a sale goes as it should, no party should feel disrespected or misunderstood, simple as that. Plus, we are both Kings, let’s act as Royals since we have empires to govern.

2. Ejighi Ụtụtụ Ama Njo AhịaYou shouldn’t measure the success of a day by what happens in the morning alone. In essence, you have to wait until the end of an allotted timeline to evaluate your performance. Often, we may have a rough start but finish with a positive result because of our perseverance. As my father always says, you can’t be triumphant without trying. On the other hand, celebrating too early may result in disappointing defeats in the end. Nonetheless, in every defeat, there is an opportunity to learn. And for every victory, there is a strategy that works; enhance and repeat it.

3. Ahịa Ukwu Armagh Na Otu Onye AbiaghA big market does not miss someone that is absent. Essentially, if you don’t show up, your competitor will. If you fail to delight your customer, your competitor is around the corner ready to charm and convince your clients to forget you. So, show up. Be present. And do your best.

4. Izu Ahịa Wu Ezhi Ihe Ma Ewere Egwu ChinekeThere should be a higher purpose to whatever you do. #Enoughsaid.

5. Erefu Otu, Erema Ọzọ You sell your products (or do things), one after the other. This proverb goes at the heart of effective time management. Research cautions us that multitasking doesn’t work. When someone tells you they can multitask, they are just deluding themselves. The key is to prioritize not multitask for effective time management. Luckily, here are 15 apps and tools from Lifehack to help.

6. Ahịa Oma Na-Ere Onwe YaA great product sells itself. You have a great product when your customers purchase without any complicated sales pitch, and then proceed to promote your goods or services without you asking. Ultimately, these clients become some of your top salespeople and rarely ask for a raise or more commission. 🙂 The reality is not many want to be sold to, but everyone loves to buy.

7. Onye Nwere Mmadụ Ka Onye Nwere EgoA person with a robust network of people is stronger than an individual with only money. This proverb encourages us to focus on building and fostering the right relationships. As a salesperson, a robust network leads to more customers, more referrals, more luck, more happiness, more mentors, and more attractive job opportunities. Plus, money can be finite, while healthy relationships last a lifetime. Here are five ways to start building valuable relationships now.

BonusAkwukwo juru n’ohia, ma a baa a choba okazi – There are various leaves in the bush, but people go in to look for okazi leaves. Okazi leaf, botanically known as Gnetum Africanum, can be used in two ways – edible consumption and medicinal purposes. It is considered a wild vegetable and available all year round, which means it’s also good source of income for rural farmers. As you can see, the leaf is multi-purpose and valuable to whoever is in possession of it, from the farmer, to the local doctor, to the person (me) enjoying a delicious plate of Okazi soup. In the context of selling, when a customer has a challenge or problem they are trying to solve, they are often overwhelmed by the various choices (or leaves) in the market. The most successful salespeople partner with their customers to sift through the noise (other leaves) and help them understand how their solution (okazi leaf) is differentiated and best aligned to surpass the customer’s most critical objectives and goals.

Thanks for reading. I hope one of the above proverbs serve as a boost or refresher to your sales acumen. 

Happy Selling!

A very special thanks to my father, Chief Dan Obiyo, for his contribution to this article.

3 Valuable Lessons I Learned Cold Calling Door To Door

“Success is walking from failure to failure with no loss of enthusiasm.” Winston Churchill

In my days at Cbeyond, cold calling small businesses door to door was an integral part of the daily grind. Below are three lessons I picked up along the way that continue to deliver results in my sales career today:

 

  1. Understand your numbers then commit to go above and beyond them
  2. Just because you have a steady stream of referrals doesn’t mean you should stop cold calling
  3. Those who ask more for it (the close), get more of it (the sale)

 

1. Understand your numbers then commit to go above and beyond them. At Cbeyond, we were all assigned metrics – the number of doors to hit, phone calls to make, qualified leads to get, and appointments to set – that if met, gave us the best opportunity to succeed. Since selling in its simplest form is a numbers game, what separated the top sales associates from the average sales associates was their ability to crush their metrics. For instance, if the requirement is to knock on 50 doors a day to get five qualified leads and set two appointments, those who knock on five additional doors per day at the end of the week would have 2-3 more qualified leads and one extra appointment set. When I spoke to Brent Maropis, former VP at Cbeyond and current CEO of Rev.io, he mentioned that top salespeople have a bias towards taking massive action. The good news is that it doesn’t matter if you’re in sales to benefit from this concept. Whatever your profession, define your metrics then commit to go above and beyond them. If you do this consistently, success will be inevitable. #NumbersDontLie

IMG_2290

2. Just because you have a steady stream of referrals doesn’t mean you should stop cold calling. Referrals were an excellent source of leads. Whether you are a sales hunter or farmer, there is immense value in incorporating customer referrals into your customer acquisition strategy. At Cbeyond, our customers and IT vendors made great referral partners. However, betting your quota for the month based strictly on referral leads was risky, and many sales associates fell into this trap (myself included). When the deals pushed, it put me under unnecessary pressure which led to desperation (not a good look!). The top sales associates excelled at getting qualified leads through various forms of cold calling (in person, phone, email) and working closely with partners and referrals. Someone that excelled at this was Sean Haq, who broke several sales records at Cbeyond and has continued to deliver amazing results in his sales career.  #DiversifyYourHustle

3. Those who ask more for it (the close), get more of it (the sale). Asking for the sale was one of my biggest challenges when I started my sales career, and I’ve come to realize that this is one of the most important skills needed to be successful in sales. One of my most memorable moments at Cbeyond came when my bold ask resulted in my first Cold Call Close. A Cold Call Close is when you walk into an office unannounced, conduct your presentation with the final decision maker, and get a deal signed after your presentation. Here’s my story. It was 5:37 pm one hot summer day in San Jose and I really wanted to get back in my car and blast the A/C. I decided to knock on one more door. I approached the door, secretly hoping it would be locked so I could satisfy my conscience. To my surprise (and fear), the door was unlocked, so I walked in. I noticed the receptionist had left for the day so I continued walking down the hallway. A man who appeared to be the owner was seated at his desk in the corner office. At that moment, my nervousness made me clear my throat, and he looked up; this meant I had less than 20 seconds to pique his interest. There was a football (soccer, for Americans) game on – Real Madrid vs. Sevilla FC. I introduced myself and started to articulate my value proposition. But before I could finish, I interrupted myself and mentioned I was a huge football fan and asked if he didn’t mind me finishing the game with him since there was just 15 minutes left. He agreed (the first close). During those 15 minutes, we talked about the beauty of football and of course screamed at the TV when someone didn’t make a play we expected him to make. This rapport building session allowed me to be my authentic self and loosen up, so it built my confidence. When the game was over, he discussed some of the business challenges he was experiencing and explored how we could assist. An hour later, after overcoming his objections, I asked boldly for his signature, and he signed on to become a client. It’s uncomfortable at times asking for the sale, but that’s one skill you need to get comfortable nurturing to be successful in sales and business! #AlwaysBeClosing

Happy Selling!